Terms & Conditions

Terms and Conditions
Last updated March 1, 2026
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Digital Connect Unified Communications & VoIP Services
Terms and Conditions of Service
Effective Date: January 1, 2026
These Terms and Conditions (“Terms”) govern the provision and use of Unified Communications and Voice over Internet Protocol (“VoIP”) services (collectively, the “Services”) provided by Digital Connect, a program operated by aSTEAM Village Inc. (“Provider,” “we,” “us,” or “our”), to the customer (“Customer,” “you,” or “your”).
By ordering, activating, or using the Services, Customer agrees to be bound by these Terms.
1. Description of ServicesDigital Connect provides internet‑based communications services which may include, but are not limited to:

• Hosted VoIP and cloud‑based phone service
• SIP‑based voice services
• Unified Communications (voice, messaging, voicemail, call routing)
• Virtual numbers, call forwarding, and administrative features
• Customer support and service notifications

Services are delivered over broadband internet connections and are not traditional circuit‑switched telephone services. [lawinsider.com]
2. Eligibility and AuthorityCustomer represents and warrants that:

• They are at least eighteen (18) years of age or a legally recognized entity.
• They have authority to enter into this agreement.
• All information provided during enrollment is accurate and current.

3. Service Limitations and Internet DependencyCustomer acknowledges and agrees that:

• VoIP Services require a reliable internet connection, adequate bandwidth, and compatible equipment.
• Call quality, latency, and reliability may be affected by internet congestion, third‑party networks, power outages, or Customer‑provided equipment.
• Provider does not guarantee uninterrupted service or call quality when Services are used over third‑party networks or non‑Provider equipment. [lawinsider.com], [evo-networks.com]

4. Emergency Calling (911 / E911) DisclosureVoIP Services may not provide the same access to emergency services as traditional landline telephone service. Limitations may include:

• Inability to place emergency calls during power or internet outages
• Delays or inaccuracies in location information
• Service unavailability during network disruptions

Customer is responsible for maintaining alternative means of emergency communication and for ensuring address information on file is accurate.
5. Equipment

• Any equipment provided, leased, or licensed by Provider remains the property of Provider unless otherwise stated in writing.
• Customer is responsible for safeguarding all equipment and returning it upon termination, if applicable.
• Customer is responsible for compatibility, configuration, and maintenance of any non‑Provider equipment used with the Services. [itarchiteks.com], [evo-networks.com]

6. Acceptable UseCustomer agrees not to use the Services for:

• Fraudulent, abusive, or unlawful purposes
• Spam, unsolicited messaging, or auto‑dialing in violation of applicable laws
• Interference with network operations or security
• Resale or redistribution without Provider’s written consent

Provider reserves the right to suspend or terminate Services for violations of acceptable use policies.
7. Fees, Billing, and Taxes

• Customer agrees to pay all applicable service fees, usage charges, taxes, surcharges, and regulatory fees.
• Charges may include monthly recurring fees, usage‑based fees, and one‑time setup or activation fees.
• Fees are subject to change with reasonable notice.
• Failure to pay may result in suspension or termination of Services. [etechnws.com]

8. Term, Suspension, and Termination

• Services continue on a month‑to‑month or contracted basis as specified in the service order.
• Either party may terminate Services in accordance with the applicable service plan.
• Provider may suspend or terminate Services immediately for non‑payment, illegal use, or network security concerns.

9. Service ModificationsProvider may modify Services, features, or technical specifications as necessary to:

• Maintain network integrity
• Comply with law or regulation
• Improve performance or security

Material changes will be communicated prospectively when required. [evo-networks.com]
10. Privacy and Data UseCustomer data is handled in accordance with Provider’s Privacy Policy, available at:
https://asteamvillage.org/privacy.html
Provider does not sell customer phone numbers or communications data for marketing purposes.
11. Disclaimer of WarrantiesServices are provided “as is” and “as available.”
Provider disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted service.
12. Limitation of LiabilityTo the maximum extent permitted by law:

• Provider shall not be liable for indirect, incidental, special, or consequential damages.
• Provider’s total liability shall not exceed the fees paid by Customer for Services during the preceding thirty (30) days.

13. IndemnificationCustomer agrees to indemnify and hold harmless Provider from claims arising out of:

• Misuse of Services
• Violation of laws or regulations
• Breach of these Terms

14. Governing LawThese Terms are governed by the laws of the State of Missouri, without regard to conflict‑of‑law principles.
15. Contact InformationDigital Connect – Unified Communications
Operated by aSTEAM Village Inc.
Phone: 816‑535‑0939
Email: [email protected]